Line Service Technician

About flyExclusive

flyExclusive is one of the fastest-growing private aviation companies in the country — and we are just getting started. From our world-class Jet Club to our unmatched private jet charter, clients who fly with us receive a curated private jet experience that anticipates their needs for comfort and style. We operate a modern, curated fleet and deliver a world-class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence. From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before.

Why flyExclusive?

As we continue to build a leading aviation brand, nothing is more critical to this mission than the talented professionals that make up flyExclusive. We’re more than just a private jet company. We go beyond the industry standard to create a uniquely detailed customer experience that is visible throughout all our departments, from our software design and fleet coordinator teams to our pilots and technicians. If you are looking for people who motivate others around them, and build relationships that create trust and open communication, you will find that here. The people at flyExclusive create a culture of positivity and aren't afraid to make decisions for the good of their team and the company.

If that sounds like you, come and work with us at flyExclusive! We offer competitive pay within the aviation industry, generous time off with flexible scheduling, a great benefits package including 401k matching, relocation assistance, and career growth opportunities!

Job Summary

The Line Service Technician performs all the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to flyExclusive approved processes, procedures and Best Practices. In addition, this position operates the department's Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas; services as back-up to the Front Desk and Fuel Farm; and performs OJT for lesser experienced representatives and is available to work alternate shifts. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures.

Key Responsibilities

• Competently refuels, tows and wing walk all maintenance, transient and airlines aircraft using applicable ground support vehicles according to flyExclusive approved processes, procedures and Best Practices. Assists maintaining functioning and cleanliness of departmental equipment and work areas. Monitors weather conditions to ensure safety of aircraft and the need for storm stacking.

• Greets team members, customers, vendors, visitors and the general public, and serves as company liaison in promoting a professional and positive company image per flyExclusive customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e., fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to appropriate persons/areas of flyExclusive. Monitors flight tracking software for inbound aircraft. Marshals all incoming and outgoing aircraft.

• Performs additional specialized functions, including front desk back-up, fuel farm back-up, OJT to lesser experienced representatives, inventory control, working alternate shifts, etc.

• Calculates and records fuel usage and sales and completes necessary paperwork for proper billing and inventory accounting.

• Provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles.

• Fills Jet and Avgas trucks at the fuel farm. Maintains fuel and fluid levels for GSE, courtesy and ramp vehicles. Assists with general fuel farm maintenance and upkeep.

• Monitors ramp and facility for safety and security and assesses and responds as appropriate.

• Performs other duties as assigned by management.

Competencies

• Microsoft Office Suites

• Microsoft TEAMS

Work Environment

• Tolerates working in extreme temperatures and noisy environments

• Work Schedule: Must be available for all shifts

• Variable work week to include days, nights, weekends, holidays

• Attendance: Regularly scheduled attendance required

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Demands

• Routinely lifts 50 lbs., occasionally lifts 100 lbs.

• Ability to read small print

• Hearing sounds associated with mechanical deficiencies

• Repetitive motion, works with moving parts and vibration

• Works in heights above four feet

• Tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting

Dress Code and Uniform

• Uniform Provided

• Well-groomed appearance

• Must wear company uniform during working hours.

EEO Statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Required Qualifications

• Licenses/Certificates: Man-lift and Forklift Certification

• Tow qualified; NATA Safety 1 Certification; eligible for Airline Fueling Certification and required FAA/TSA Certifications

• Meets TSA security requirements; valid driver's license and acceptable driving record;

• Respirator fit eligible

• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.

• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

Preferred Qualifications

• A minimum of an Associate Degree in Aviation or a related field is desirable.

• Candidates with Line Service experience will be given preference.