Privacy Policy

Effective Date: April 2026

LGM Enterprises, LLC and its subsidiaries and affiliates (collectively, "flyExclusive," "we," "us," or "our") respect your privacy and are committed to protecting the personal information we hold about you. This Privacy Policy describes the types of personal information we collect, how we use and share it, and the choices you have regarding your information. This Privacy Policy applies to all personal information collected by flyExclusive, including through our websites, mobile applications, and other online or offline services.

1. The Personal Information We Collect and How We Collect It

We collect personal information in several ways, including directly from you, automatically when you interact with our services, and from third-party sources.

a) Information You Provide Directly

We may collect the following types of information when you voluntarily provide it to us:

  • Contact information: name, mailing address, email address, and phone number
  • Business information: company name, title, and professional details
  • Service preferences: travel preferences, preferred aircraft types, and membership interests
  • Account credentials: username, password, and security questions for account access
  • Payment information: billing address and payment method details. We do not collect or store full payment card numbers.
  • Communications: information you provide when you contact us, submit inquiries, or communicate with our team
  • Travel-related information: passport number, driver's license number, date of birth, Social Security number, citizenship information, and other identification required for travel
  • Health and safety information: medical accommodation requests, weight information, dietary restrictions, and other health or safety-related information necessary to provide our services
  • Location data: information about your location when you choose to share it
  • Employment information: resume, work history, education, references, and other information submitted by job applicants

b) Information Collected Automatically

When you visit our websites or use our applications, we may automatically collect certain information, including:

  • Device and browser information: IP address, browser type and version, operating system, device identifiers, and screen resolution
  • Cookies, pixels, and log files: we use cookies, tracking pixels, and server log files to collect information about how you interact with our websites and services
  • Location information: approximate location derived from your IP address
  • In-app tracking: usage data and interaction patterns within our mobile applications
  • Google Analytics: we use Google Analytics to help us understand how visitors use our websites. Google Analytics uses cookies to collect information about your visits
  • Third-party advertising: we may work with third-party advertising partners who collect information about your online activities to provide targeted advertisements

c) Information from Third-Party Sources

We may also receive personal information from third-party sources, including:

  • Members booking for others: when a member or account holder books travel on behalf of other passengers, we collect information about those passengers
  • User-generated content: information from reviews, social media interactions, or other public content associated with our services
  • Co-branding partners: information from partners with whom we offer co-branded services or joint promotions

2. How We Use Personal Information

We use the personal information we collect for the following purposes:

  • Fulfilling your requests and responding to your inquiries
  • Providing, maintaining, and improving our services
  • Processing flight bookings, reservations, and related travel arrangements
  • Marketing and promoting our services, including sending promotional communications
  • Qualifying prospective members and evaluating membership applications
  • Managing internal business operations and administration
  • Complying with applicable laws, regulations, and legal processes
  • Recruiting and evaluating job applicants
  • Ensuring health and safety of passengers and crew
  • Maintaining the security of our systems, services, and facilities
  • Detecting and preventing fraud, unauthorized access, and other illegal activities
  • Enforcing our terms and conditions and protecting our legal rights
  • Personalizing your experience and delivering relevant content
  • Conducting analytics and research to improve our services
  • Processing payments and managing accounts
  • Communicating important service updates and operational information
  • Managing and administering loyalty and membership programs
  • Facilitating customs, immigration, and security clearance processes
  • Complying with aviation regulatory requirements
  • Any other purpose disclosed to you at the time of collection or with your consent

3. How We Share Personal Information

We may share your personal information with the following categories of recipients:

  • You and your authorized agents: we may share information with you or individuals you have authorized to act on your behalf
  • Other passengers: certain information may be shared with other passengers on the same flight for safety and operational purposes
  • Service providers: we share information with third parties who perform services on our behalf, including payment processors, software developers, email and communication service providers, and other operational vendors
  • Advertising partners: we may share information with advertising and marketing partners to deliver relevant advertisements and measure their effectiveness
  • Travel service providers: including Fixed Base Operators (FBOs), ground transportation providers, catering companies, and other travel-related service providers
  • Government agencies, customs, and TSA: we share passenger information as required by government authorities, customs agencies, the Transportation Security Administration, and other regulatory bodies
  • Financial institutions: for payment processing and fraud prevention purposes
  • Law enforcement: when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
  • Fraud prevention: we may share information with third parties to help detect and prevent fraudulent activities
  • Successor organizations: in the event of a merger, acquisition, reorganization, bankruptcy, or similar corporate transaction, your personal information may be transferred to a successor entity

4. Your Choices

You have several choices regarding how your personal information is collected, used, and shared:

  • Declining to provide information: you may choose not to provide certain personal information. However, this may limit your ability to use some of our services or features
  • Marketing opt-out: you may opt out of receiving promotional email communications by following the unsubscribe instructions included in each email or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications
  • Location services: you can control whether your device shares location information through your device's operating system settings
  • Cookie management: you can manage your cookie preferences through our Preference Center or through your browser settings. Please note that disabling certain cookies may affect the functionality of our websites
  • Do Not Track: our websites do not currently respond to "Do Not Track" browser signals. However, you may exercise opt-out preference signals as described below
  • Opt-out preference signals: we honor opt-out preference signals such as the Global Privacy Control (GPC), which you can enable through certain browsers and browser extensions
  • Third-party advertising opt-out: you may opt out of interest-based advertising from participating companies through the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI)

5. Additional Information for Residents of California, Colorado, Connecticut, Utah, and Virginia

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may have additional rights under applicable state privacy laws. This section provides supplemental information for residents of these states.

Categories of Personal Information Collected

In the preceding twelve months, we may have collected the following categories of personal information:

  1. Identifiers: name, mailing address, email address, phone number, date of birth, Social Security number, passport number, driver's license number
  2. Online identifiers: IP address, device identifiers, cookies, and other online tracking identifiers
  3. Commercial information: records of services purchased or considered, including flight history and membership details
  4. Internet or other electronic network activity: browsing history, search history, and information about your interactions with our websites and applications
  5. Geolocation data: approximate and precise location information
  6. Sensory data: audio recordings from customer service calls
  7. Professional or employment-related information: job title, employer, work history, and other professional details
  8. Demographic information: age, gender, and other demographic characteristics
  9. Inferences: inferences drawn from the above categories to create a profile about your preferences and characteristics
  10. Sensitive personal information: Social Security number, driver's license number, passport number, account log-in credentials, precise geolocation, and health-related information
  11. Financial information: billing address, payment method details (excluding full payment card numbers)

Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the information and the purposes for which it is used.

Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

  • Right to access: you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you
  • Right to portability: you have the right to receive a copy of your personal information in a portable and readily usable format
  • Right to deletion: you have the right to request that we delete the personal information we have collected from you, subject to certain exceptions
  • Right to opt out of sale or sharing: you have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes

Exercising Your Rights

To exercise your privacy rights, you may submit a request through our Privacy Rights Request page or by calling us at 1-833-234-1100. We will verify your identity before processing your request and may ask for additional information to confirm your identity.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a different level or quality of services because you have exercised your rights under applicable privacy laws.

6. Other Important Information

Children

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us so we can take appropriate steps to delete such information.

Third-Party Websites

Our websites and services may contain links to third-party websites, applications, or services that are not owned or controlled by flyExclusive. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit or use.

International Transfers

flyExclusive is based in the United States. If you access our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

7. Modifications and Updates to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. When we make changes, we will update the "Effective and Last Updated" date at the top of this page. Your continued use of our services after any modifications to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Text Messaging (SMS) Terms and Conditions

By opting in to our text messaging program, you agree to receive recurring automated promotional and informational text messages (including SMS and MMS) from flyExclusive to the mobile number you provide. Consent is not a condition of any purchase.

  • Message frequency: message frequency varies and may depend on your interaction with our services
  • Opt out: you may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a final confirmation message and will no longer receive text messages from us
  • Help: for more information, reply HELP to any message or contact us using the information provided below
  • Message and data rates may apply. Carriers are not liable for delayed or undelivered messages

9. Text Messaging (SMS) Customer Data Privacy

We take the privacy of your mobile information seriously. No mobile information, including information collected through SMS or text messaging opt-in or consent processes, will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent records are excluded from all other categories of data sharing described in this Privacy Policy.

10. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: